Fleet Administration Co-Ordinator

Job Description

Hireco is a leading vehicle leasing and maintenance provider based across the UK and Ireland which currently manages over 8,000 assets. With over 40 years of experience, Hireco are specialist in the trailer, truck, and van market.

As the No.1 purchaser of trailers in the UK. We work in partnership with you and go beyond the trailer...From the latest smarter and greener assets and tech support to our class-one engineering skills and obsession with innovation and preventative maintenance, we never stand still, so that we make sure your assets are always on the road, always delivering for you and your customers.

Our Reputation

More than 70 of the UK's top 100 transport companies trade with us.

Our Assets

We have more than 8,000 assets across the UK and Ireland.

The ideal candidate would have a minimum of 1 year’s experience in a similar role.

The Job Role:

We are seeking a highly organised individual to join our operations team to assist with the daily maintenance and administration of our commercial vehicles particularly assisting with planning regular routine maintenance, Annual inspections, and any reported defects on the rental fleet.

Responsibilities:

• Act as a point of contact, providing first class support for customers via phone calls and email.
• Dynamically assessing the customer their needs and following processes to achieve a timely resolution.
• Arrange breakdown services in a timely and professional manner.
• Liaise with third party suppliers and vendor networks. Applying knowledge and experience to make effective decisions.
• Provide an exceptional level of customer service, maintaining clear communication with customers in a professional and timely manner.
• Meet department targets and work as part of a dynamic and driven team.
• Raising and updating purchase order numbers accurately as per agreements and menu price guidelines.
• Ensure all documentation, you are responsible for, is accurate and up to date.
• Utilise in-house telematics system to locate and assist with set tasks.
• Work as part of a team to prioritise and manage the workload.
• Other general administration duties such as producing and updating reports.
• Undertake AD HOC projects when required, upholding professional processes and standards. Make effective decisions to problem-solve and assist in achieving overall business goals.

Experience:

• Ability to work within a team environment as well as alone.
• Excellent customer Service Skills.
• Active Listening Skills.
• Excellent Verbal and Written Communication Skills.
• Computer literacy with Word and Excel to an intermediate Level.
• Ability to communicate confidently with customers and colleagues.
• Strong organisational skills to plan, prioritise and execute duties.
• Ability to meet timescale deadlines & prioritise workloads.
• Flexible approach.

Schedule:

• Day shifts
• Monday to Friday
• No weekends

Ability to Commute/Relocate:

• Newtownabbey: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)
• Transport and logistics experience preferred, but not essential.

Benefits:

• 25 Day Annual Leave + Bank Holidays
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Sick pay